Support
How to get help
Every App Still Works app is supported by email, and your email goes straight to the person who built it.
Write to jon@appstillworks.com. You will hear back the same business day, Mountain Time. If something is broken for your customers, say so in the subject line and it goes to the front of the line.
What to include
The more of this you put in your first email, the faster it gets fixed.
- Your store address, the myshopify.com one if you know it.
- The app name, Still Works Standing Orders or Still Works Classes.
- What you expected to happen.
- What happened instead, with the date and time, and a screenshot if you have one.
If it involves one customer or one order, send the order number instead of the customer's details. That is all it takes to look it up.
Uninstalling Still Works Standing Orders
Export before you uninstall. When you uninstall Still Works Standing Orders, the standing orders it manages are cancelled 48 hours later, and the app's copy of your data is deleted at the same time.
Before you uninstall, open the app's settings page and use the export. You get a file with every active standing order: the customer, the products, the day of the week, and the pickup or delivery details. That lets you set them up somewhere else or reach out to customers yourself. As a backstop, the app also emails the same file to the store owner's address the moment you uninstall.
If you already uninstalled without exporting and it has been less than 48 hours, email jon@appstillworks.com right away and the export can still be sent. After 48 hours the data is gone and cannot be brought back.
Uninstalling Still Works Classes
Seats sold through Still Works Classes are ordinary orders, so they stay in your Shopify admin whether or not the app is installed. What the app holds is the roster: which order is on which date, and who has been checked in. When you uninstall, the app emails the store owner a file of every booking for a class still to come, so nobody is left standing at the door, and 48 hours later the app's copy of your data is deleted. You can also download the same file at any time from the app's Import and export page.
Privacy requests
Requests to see, correct, or delete personal data, whether from you or from one of your customers, go to the same address. The privacy policy explains what is kept and for how long.